STORE POLICY
MESSAGE FROM GEGE!
Nothing makes me happier than to know that you are happy with your new art!
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So that you have a better idea of how the artwork will look in your chosen room. I am happy to do an in-situ photo for you, where you can send me a picture of e.g. your living room and I can insert the artwork digitally and send you a photo via email. This can help you get an idea of the scale and how the colours match your décor.
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There's a charge for this service that is redeemable and will be deducted from your purchase price.
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If you have any questions please contact me in advance of a purchase at gegehirst@gmail.com
N.B. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies are not usually a valid reason for return. However...
RETURNS POLICY
What if my ORIGINAL PAINTING arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for the cost of packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
Do you give a refund on PRINTS if I change my mind?
Unfortunately, no return or exchange is given on prints. All prints are custom made as per your request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.
SHIPPING POLICY
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.
Please allow longer for prints, as they are custom printed. Please allow 2-3 weeks depending your location.
Is shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: Shipping costs are varying significantly , especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Policy re: EU
Currently, it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.
BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
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How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Purchasing with a deposit
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
Paypal Credit
You may also use Paypal credit to set up a payment plan. This agreement will be between you and Paypal.